Frequently asked questions
You can book your car in 3 easy ways. The first is to make a reservation through our website www.minicity.pl. The second is sending an e-mail asking for the preparation of the rental offer (for this purpose, please provide the date of the rental and return, the time of the rental and return, the place of rental and return as well as contact details). The third and last method is a phone booking under one of our phone numbers. We decide about the method of booking and we will do our best to make everything go smoothly.
To rent a car at minicity.pl requires a minimum age of 21, a valid driving license for a minimum of one year.
If you do not meet one of the conditions, it is possible to rent a car which will result in an increase in the security deposit.
To rent a car a driver’s license is required, a second identity document (ID card, passport), any payment card.
Possible forms of payment are: Internet payment when making a reservation, bank transfer, payment by debit or credit card. It is also possible to pay in cash only when previously accepted by minicity.pl
All documents issued within the EU and described in the Vienna Convention are honored in the same way as Polish driving license. Citizens of other countries should have an international driving license (including USA and Canada)
The deposit is charged in the form of a pre-authorization in the amount of 500 PLN to 1000 PLN. In some cases, the deposit may be increased. For regular customers, minicity.pl may refrain from charging a deposit.
Pre-authorization is a transaction made on a payment or credit card, by blocking funds corresponding to the amount of the deposit designated for a given class of vehicle. It is a blockage of funds on the card and not a physical withdrawal of funds from the card’s account. If no additional costs are incurred during the rental, the pre-authorization is directed to unlocking after it has been completed. Unlocking takes 3 to 14 days depending on the bank.
We try to ensure that cars are always delivered to customers filled with fuel. In any case, the customer should give back the car with the same level of fuel with which he received it. In the case of return with missing petrol, the client will be charged a fuel fee and the cost of the service according to the price list.
Following the trends, we guarantee adjusting the rental prices to the lowest possible level of market prices, which is why it will be difficult for you to find a better offer on the market. You calculate the final price when making a reservation on our website or by contacting by e-mail or telephone.
Of course. We operate the airport 24 hours a day, 7 days a week. Our car will be waiting for you at P1 car park just under the arrival terminal. All paperwork will be completed in 10 minutes and you can drive. We do not take our clients to the far based car parks to pick up the car. In addition to the airport, we serve all PKP railway stations in the Tri-City and ferry terminals.
We offer you flexible forms of renting both without limit and with a limit of kilometers. Choosing a option with a limit of kilometers instead, you get an impossibly attractive rental price.
All the formalities of car rental have been shortened to a minimum. Therefore, a visual inspection of the car, signing the contract, making payments and any answers to your questions should not take more than 10 minutes.
Of course. For a small fee, all extras such as baby seats, navigations and chargers are available upon request.
Yes. For this purpose, an additional driver is required when renting a car.
Of course. This requires prior notification and payment of an additional fee in accordance with the price list.
If the need arises, please inform us no later than 24 hours before the date of passing the car. The fee for renewing the car must be paid at the time of renewal.
All our cars are insured for OC / AC / NNW and have assistance. The basic insurance covers the amount of own contribution for damage due to AC up to the amount of PLN 1,500. We always encourage you to purchase one of the additional forms of insurance, so-called Abolish your own contribution so you do not have to worry about any damage to the car. Please remember that the interior of the car is never insured and any damage caused inside is fully covered by the tenant.
All our cars are new, serviced and regularly checked to avoid unwanted situations. In the event of any breakdown, all our cars have assistance.
To not be nervous. Such things happen. You must secure the vehicle, notify the relevant services and, as soon as possible, minicity.pl at one of the telephone numbers.
Call us, write us. We will answer all additional questions. We are for you.